FAQ
CHIC Life Help Center

We believe in more conscious consumption, which is why our products are made especially for you, after your order is confirmed. This way, we avoid waste and ensure that you receive a brand new product, made with love. 😊

Other Situations: Please contact us to discuss your individual case. We handle exchanges and returns on a case-by-case basis, in accordance with Printful's policy, always aiming for your satisfaction.

Defective or Incorrect Products: If you receive a product with a manufacturing defect, incorrect printing, or damage,please contact us within 30 days of receipt. We'll do our best to resolve the issue promptly, either with a replacement product or a full refund. Lost Packages: If your order is lost in transit, please contact us within 30 days of the estimated delivery date. Printful will investigate the issue and, if the loss is confirmed, arrange for a reshipment or refund.

Personalized Products: Due to the custom nature of Printful's products, we cannot accept returns or exchanges for reasons such as buyer's remorse or incorrect size selection, except in cases of manufacturing defects or errors on our part. Masks and Sealed Products: For hygiene and health reasons, we cannot accept returns of face masks and other sealed products that have been opened after delivery.

Contact our customer service team through our e-mail bmottadesign@icloud.com 2. Provide your order number and the reason for the return or exchange. 3. Our team will guide you through the next steps. We appreciate your understanding and are available to answer any questions you may have. Note: This return and exchange policy is subject to change without notice. In case of any doubts, please refer to the latest version on our website or contact our customer service.

At Chic Life, your satisfaction is our top priority. We partner with Printful, a high-quality print-on-demand service, to create and ship our unique products. To ensure the best possible experience, we adhere to Printful's return policy, which applies to all orders placed on our website.

You can pay using a valid payment method like a credit card or PayPal.

We might change our fees from time to time, and we'll post any changes on our website. The new fees will apply to any orders you place after the changes are posted.

We'll charge you when you place your order. The charge will include the cost of the products or services and any applicable taxes.

You're responsible for any unauthorized use of your payment method. You'll need to pay us back for any losses or damages we experience because of this.

We might offer discounts or promotions sometimes, but these can change or end at any time.

Refunds are handled according to our Return Policy. You can find the details there.

You can usually choose the currency you want to pay in from the options on our website.

If you or your customer starts a chargeback (disputing a charge) that doesn't follow our or Printful's rules, you'll have to pay Printful back for any money they lose, including the cost of making the product and any chargeback fees.

Our warranty covers material defects or damage that are present when you or your customer receive the product. This only applies to products bought from Chic Life and fulfilled by Printful.

The warranty lasts for 30 days from the date you or your customer receive the product.

The warranty doesn't cover: Damage caused by you, your customers, or others. Problems from improper use, handling, or storage. Not following product instructions. Changes or repairs made without our permission. Damage from accidents or natural disasters. Costs from not being able to use the product or other expenses. Items not provided by us. Exchanging for a different size or wanting a refund because you changed your mind. Small differences in color or details compared to the product image.

If something is wrong with the product and it's covered by the warranty, we might replace it, replace the faulty part, or refund your money (including shipping costs). We'll decide the best way to fix the issue.

To request warranty service, you need to submit a claim within 30 days of receiving the product. You can do this by following our Return Policy. If you're the customer, contact us directly. If you received the product as a gift, ask the person who bought it to contact us.

Once you confirm your order, it might be too late to change or cancel it. Please double-check your order before confirming. If you need to make changes, contact us as soon as possible, and we'll try our best to help, but we can't guarantee anything.

If you're outside the EEA and UK: You become responsible for the product as soon as it's given to the shipping company. If it gets lost or damaged during shipping, you or your customer (if you're a seller) need to make a claim with the shipping company. If you're in the EEA or UK: You become responsible when you (or someone you choose) physically receives the product. If you're a seller shipping to Germany: You become responsible when the product crosses the German border.Before that point, Printful is responsible for any loss or damage.

We offer free shipping on all orders over €100. Some countries also qualify for automatic free shipping. Together for a greener future! By choosing our products, you support a more sustainable production model and help reduce environmental impact. 🌿 We appreciate your understanding and preference! 💚

If the tracking shows your order is lost, you or your customer can ask for a replacement or credit within 30 days of the estimated delivery date. Follow Printful's Return Policy for this. Printful will look into the claim and decide whether to approve it.

Printful can't guarantee delivery to P.O. boxes.

Please note that some of our products cannot be shipped to South Korea, Hong Kong, Taiwan, or Japan due to logistical restrictions. If your shipping address is in these regions, please choose a different product. We apologize for any inconvenience this may cause. Together for a greener future! By choosing our products, you support a more sustainable production model and help reduce environmental impact. 🌿 We appreciate your understanding and preference! 💚

Shipping costs depend on your order and where it's going. You'll see the total shipping cost at checkout.

No, we can't promise a specific delivery date. We'll tell you if we know about any delays, but we're not responsible for delays that we can't control.

As each piece is unique, we ask for a little patience: Production: 3 business days (after payment confirmation). Shipping: The delivery time of the Post Office varies according to your region and will be informed at the time of purchase. Together for a greener future! By choosing our products, you support a more sustainable production model and help reduce environmental impact. 🌿 We appreciate your understanding and preference! 💚

Sometimes we ship orders in separate packages. We'll let you know if your estimated delivery time changes because of this.

We ship to most locations around the world.

You or your customer (if you're a merchant) own the products as soon as we give them to the shipping company, after you've paid the full price, shipping costs, and taxes.

We don't make any promises about collaborating with you, including creating new products or connecting our platform with others.

We provide estimated delivery times, but they're not guaranteed. The actual delivery time depends on things like whether the product is in stock, where it's going, and any unexpected delays.

All orders are placed directly on our website.

We might put your order on hold for a few reasons, like problems with your print file, security concerns, or needing to verify your address. You'll have 30 days to fix any issues. If the issue isn't resolved or you don't cancel the order within those 30 days, we'll cancel it for you. If we haven't started working on your order yet, you'll get a refund.

After you've confirmed your order, it might be difficult to make changes or cancel it. Double-check your order details before confirming. If you do need to make changes, get in touch with us as soon as you can, and we'll do our best to help.

We'll review your order and make sure we have all the details we need. Once your payment is confirmed, we'll accept your order and start processing it.

If a product you ordered isn't available anymore and you haven't chosen to opt out of product alternatives in your store settings, we might send you a similar product instead. We'll do this to avoid delays in getting your order to you. If the replacement is more expensive, you won't have to pay extra. If it's cheaper, we'll refund the difference. You can always choose to opt out of product alternatives in your store settings.

If you're using our services to sell products, it's your job to tell your customers if we had to substitute a product.

Yes, we're always working on making our products better. So, we might change a product's details, price, packaging, or related services without telling you beforehand. Please check the product description carefully before you order.

Sometimes, products get damaged while they're being made. If they can't be sold, we might donate them to charity. You won't get any royalties or fees for these donated products.

We try our best to show accurate product images and descriptions, but we can't guarantee colors will be perfect or that products won't get damaged while being made.

In some places, Printful (our printing partner) might collect and pay the taxes for you. But in most cases, you're responsible for understanding and following your local tax laws.

If you're exempt from paying taxes, you need to give Printful a valid exemption certificate, like a Resale Certificate, VAT ID, or ABN.

You are responsible for paying any taxes that apply to your purchase. This includes sales taxes, VAT, GST, or any other taxes or duties required by your local government.

We work with Printful, a company specializing in print-on-demand services. They take care of making and sending our products to you. When you use our services, you're also agreeing to Printful's Terms of Service.

You must be at least 18 years old to use our services, or 20 years old if you live in Japan. If you're using our services on behalf of a company or organization, you need to have the legal authority to agree to our Terms of Service for them.

Yes, we can. We might change, stop, or update our services, products, prices, or terms at any time. We won't always give you a heads-up before these changes happen.

This agreement follows the laws of Ireland. If any part of this agreement isn't valid or can't be enforced, the other parts of the agreement are still valid and in effect.

You are responsible for keeping your account information secret and secure. Don't share your password with anyone else.Also, you're responsible for everything that happens on your account, so keep an eye on it. If you think someone else is using your account without your permission, let us know right away.

By using our website or services, you agree to our Terms of Service, a legal contract between you and Chic Life. This means you accept all the rules and conditions we've laid out. If you disagree with any part of our Terms of Service, please don't use our website or services.

This policy applies to all of our users, but there's a special note for those in the European Economic Area (EEA) or the United Kingdom (UK). If you're in the EEA or UK and Printful has already confirmed your order, this policy won't affect that order.

If you don't agree with any of the changes, you need to let us know in writing (email is fine) and close your account within 30 days of us telling you about the changes.

Yes, Chic Life can update this agreement whenever we need to, including the rules, prices, and fees for our services. We'll post these changes on our website, and they'll take effect right away.

It's your responsibility to check this agreement regularly for updates. The "Policy Updates" section on our website is a good place to keep track of changes. If you keep using our website or services after we've posted changes, that means you agree to the new terms.

No, there are some restrictions. You can't post anything abusive, threatening, illegal, offensive, or misleading. You also can't post anything that infringes on someone else's intellectual property rights, like copyrights or trademarks.

Yes, you're completely responsible for everything you post on Chic Life. This includes making sure you have the right to use it and that it doesn't violate anyone else's rights.

If we get a notice about this, we'll quickly remove or block access to your content. We'll let you know about this and explain how you can file a counter-notice if you think we made a mistake.

We won't use your content without your permission, except for things like providing our services, improving them, or promoting your store or Chic Life in general. We have your permission to use your content for these purposes when you post it.

You own the content you create and post on our platform. We don't claim any ownership rights over it.

If you repeatedly post content that violates intellectual property rights, we might close your account.

No. Digital items like mockups and templates are owned by Chic Life or Printful. You can only use them to promote and sell Chic Life products that Printful makes. If you change these digital items, you need to follow copyright and trademark laws and Printful's rules.

If you send us ideas without us asking for them, we might use them without paying you. Contact us by bmottadesgin@icloud.com.

You can use our services, but there are some important rules: You can't use our services for anything illegal or that breaks any laws. You can't do anything that could harm our systems, like spreading viruses. You need to respect our trademarks and only use them as we allow in our agreement.

We might email you about legal stuff or other important notices.

Yes, if you live in California, you have certain consumer rights. Contact the California Department of Consumer Affairs for more information.

Strictly Necessary Cookies: These are essential for our website to work properly. They let you navigate the site and use its features. Performance and Analytics Cookies: These help us understand how our website is used. We use Twipla, which doesn't collect personal information, to get anonymous data about usage patterns. Functionality Cookies: These remember your preferences (like language) to make your experience more personalized. We do not use cookies for advertising or marketing purposes.

Yes, we use Twipla, a third-party analytics tool. For more information about their privacy practices, you can check out Twipla's Privacy Policy.

We might update this policy from time to time. If we make changes, we'll post the updated policy here with a new "Last Updated" date.

Yes, you can manage cookies through your browser settings. Most browsers let you block or delete cookies. However, this might affect how our website works.

Cookies are small files stored on your device to help websites remember your preferences. Chic Life uses cookies to make your browsing experience better, but we don't use them to collect personal information. We primarily use a cookieless analytics tool called Twipla to understand how people use our site, which helps us improve it.

Under GDPR and Irish law, you have certain rights regarding your personal data, including the right to access, correct, erase, object to, or restrict the processing of your data. You can also request to receive your data in a portable format. For more details about your rights or to exercise them, please contact us at brunamottadesign@gmail.com. For more information about how we handle your data, please refer to our full Privacy Policy.

Yes, you are using our services at your own risk. By using them, you're agreeing to the limitations and disclaimers we've outlined here.

In most cases, the most we would be responsible for is the amount you paid for the service in question. We're not responsible for any indirect, special, or consequential damages you might experience.

No, we provide our services as they are, without any promises or guarantees. We don't guarantee they'll be completely secure, error-free, or uninterrupted. We also can't guarantee that you'll get the results you want from using our services.

We might link to other websites, but we don't control them and aren't responsible for what's on them. Use those sites at your own risk.

You are responsible for all customer interactions and any issues they might have with your products. We won't be involved in handling any complaints or claims.

If the product is damaged because you handled it more than necessary to check it out, you might be responsible for the decrease in its value.

If your product is custom-made to your specifications or it's a sealed product that can't be returned for health or hygiene reasons (like underwear), these rights don't apply.

We'll give you a refund for the product and the standard delivery costs within 14 days of receiving your cancellation notice. But this is only if we haven't received the product back yet or proof that you've sent it back. The refund will go back to your Printful Wallet or to the original payment method you used.

Yes, for products that aren't custom-made or sealed for hygiene reasons, you can cancel and return your order within 14 days of receiving it. You need to let us know in writing before those 14 days are up.

If you live in the EEA or UK, you have certain legal rights under consumer protection laws. This means if your product doesn't meet the expected standards, you have the right to have it repaired or replaced for free, within the limits of the law.If that's not possible, you might be able to get a discount or cancel your order.

Yes, you need to give us correct and truthful information. If you give us wrong or fake information, you might have to pay for any problems or losses this causes for us, and we might limit or suspend your access to our services.

When you use Chic Life, you need to follow our Terms of Service and all our other rules and guidelines. If you don't, we might close your account.

We can limit, suspend, or close your account if you cause problems, break our rules, or don't follow our policies. We can also close accounts that haven't been confirmed or haven't been used in a while.

Yes, we can. We can check content before it's posted, and we can take down any content that breaks our rules, is harmful,or is illegal.

It's your responsibility to decide if you trust the content on our site. We aren't responsible if you rely on content that turns out to be wrong, incomplete, or not helpful.

This part of our agreement means that, to the extent allowed by law, you won't hold Chic Life or Printful responsible for any claims, losses, damages, or expenses related to certain things. These things include: Anything we've said we're not responsible for in our agreement. Anything you've agreed to release us from responsibility for. Any disagreements you have with other people, like your customers.

Yes, this release doesn't apply if our actions were grossly negligent or intentional.

In simple terms, indemnification means you agree to protect Chic Life and Printful from any legal troubles that might come up because of certain things you do.

No, not at all. We're still responsible for our own actions. This just means that if a legal problem comes up because of something you did, you agree to handle it.

We have the right to control how we defend ourselves against any claims. However, if that happens, you agree to fully cooperate with us and help us out in any way you can.

You agree to defend us in court and pay for any legal costs, damages, or settlements.

You're agreeing to protect us from any claims, losses, or damages that happen because of: You breaking the rules of our agreement. You using our services in the wrong way. The content you post. You violating someone else's intellectual property rights (like copyrights or trademarks). You breaking any laws. Problems with products you sell through Chic Life, like someone claiming you misrepresented the product, the product caused an injury, or there's something wrong with the product itself.

If there's a legal dispute, it will be handled in the courts of Ireland.

This agreement, and any disagreements that might come up because of it, will be governed by the laws of the Republic of Ireland.

Yes, if you're a consumer living in the European Union, you can try to resolve any disputes through the online platform provided by the European Commission. You can find it at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.

If something happens that we can't reasonably control (like a natural disaster or government action) and it prevents us from fulfilling our obligations under this agreement, neither of us will be held responsible.

Printful might need to access customer accounts to help with customer support or to make sure we're providing high-quality service. This is always done in accordance with Printful's Privacy Policy.

No, this agreement doesn't create any kind of partnership, employment, or other special relationship between you and Chic Life or Printful. We're simply working together to provide you with products and services.

If we don't enforce a rule right away, it doesn't mean we've given up the right to enforce it later.

If you have any questions, you can email us at bmottadesign@icloud.com.

If a court decides that any part of this agreement isn't valid or can't be enforced, that part will be removed, but the rest of the agreement will still be valid.

You're responsible for making sure you have the right to share your customers' personal information with us so we can fulfill your orders.

Chic Life can transfer this agreement after letting you know. Printful can also transfer or assign this agreement or any of its rights or responsibilities, including using third-party manufacturers. However, if you're a user in the EEA or UK and the transfer might affect your rights under this agreement, Printful will ask for your permission first.

No, we only collect and process your personal information when we have a legal reason to do so under the GDPR. This includes when it's necessary for us to fulfill an order, when you've given us permission, or when it's in our legitimate interest (as long as your rights aren't affected).

We use your information for several reasons: To provide and improve our services: We use it to deliver our blog posts, process orders in our online store, and make your experience better overall. To communicate with you: We might email you about promotions, answer your questions, or provide customer support. To personalize your experience: We can tailor content and offers to what you might be interested in. To comply with legal obligations: We need to process some information to follow the law.

Under Irish law, we are obligated to: Be open and honest about how we collect and use your data. Only collect the minimum amount of information we need. Not keep your data for longer than necessary. Protect your data with appropriate security measures. Respect your GDPR rights, including your right to access, correct, and delete your data. For more detailed information, please refer to our full Privacy Policy on our website.

The information we collect depends on how you use our services. This could include: Identifiers: Your name, email address, and other contact information. Payment Information: Billing and payment details (we don't store full credit card numbers). Commercial Information: What you buy or look at on our website and what you like. Device and Usage Information: Your computer's IP address, the type of device and browser you use, which pages you visit, and information from cookies. Location Information: A general idea of where you are, based on your IP address.

Under Irish law and GDPR: We'll always ask for your permission before collecting any personal data using cookies or similar tracking tools. We'll clearly explain how we use these tools in our Cookie Policy (link to cookie policy). We only work with third-party services that follow GDPR rules and have strong safeguards to protect your information. You can always say no to us using your data for marketing. Just click "unsubscribe" at the bottom of our marketing emails.

We collect information in a few ways: Directly from you: When you fill out forms on our website, sign up for our newsletter, buy something, or contact us. Cookies and similar technologies: These tools track how you use our website. You can find out more about this in our Cookie Policy (link to cookie policy). Third-party services: We might get information about you from companies that help us run our business, like payment processors or email marketing platforms.

Under Irish law and GDPR, we have to: Only use your data for the reasons we've stated in this Privacy Policy. Not use your data for anything incompatible with why we originally collected it. Keep your data only as long as we need it for those reasons. Take steps to protect your data from unauthorized access or misuse. Respect your rights to access, correct, delete, or object to the processing of your personal data. You can find more details about this in our full Privacy Policy on our website.

We use your information for various purposes, including: Providing our services: This means creating and managing your account, processing your orders, helping you with any questions, and making our services better. Legal obligations: We use your information to follow the law, including checking for sanctions. Marketing (only with your consent): If you've said it's okay, we'll send you emails about promotions, newsletters,or other information you've asked for. Analytics and personalization: We look at how you use our services to personalize your experience and improve our website and what we offer. Communication: We use your information to answer your questions and help you with any problems. We may also record calls or chats to ensure quality and resolve disputes. Security and fraud prevention: We want to keep everyone safe, so we use your information to detect and prevent any fraudulent or illegal activity. Service improvement: We analyze how people use our services to make our website and services better and to come up with new products

You should contact the shop owner directly. They're the ones in charge of your information, and they can answer any questions you have.

In this situation, we act as a data processor. This means we only use your information according to the shop owner's instructions and follow all data protection laws, like the GDPR. We take security seriously and have measures in place to protect your data.

The shop you're buying from is responsible for your personal information. They decide how your information is collected,used, and protected. You should look at their privacy policy to learn more about how they handle your data.

If you buy something from a shop using the Chic Life platform, we might collect some of your information on behalf of the shop owner. This usually includes things like your name, email address, shipping address, and other information needed to complete your order.

No, we never sell your personal information to anyone.

Under Irish law and the GDPR: We only share your information with companies that have taken steps to protect it. If we send your data outside the European Economic Area (EEA), we make sure it's done in a way that complies with GDPR rules. You can always say no to us using your data for marketing. For more details about this, you can read our full Privacy Policy on our website.

We might share your information with: Service providers: These are companies we trust to help us deliver our services. They can only use your information for the specific tasks we've given them, like processing payments or sending emails. Affiliates: We might share your information with our business partners. Merchants (if you're a customer): If you buy from a shop on our platform, we'll share your information with them so they can complete your order. Legal authorities: We might have to share your information if the law requires it or if we get a valid legal request. New owners (if our business changes): If Chic Life is sold or merges with another company, your information might be transferred to the new owner. Others (with your consent): We might share your information with others if you've given us permission.